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Frequently Asked Questions

Everything you need to know about our products, materials, ordering process, and more. Can't find what you're looking for? Contact us.

Products & Quality Ordering & Customization Shipping & Delivery Payment & Pricing Technical Questions Care & Maintenance

Products & Quality

Ordering & Customization

Shipping & Delivery

Payment & Pricing

Technical Questions

Care & Maintenance

Learn More

Dive deeper into specific topics

How 3D Printing Works

Deep dive into the technology

Filament Guide

Compare all materials

Care Instructions

Keep your prints looking new

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Still Have Questions?

Couldn't find the answer you were looking for? We're here to help. Send us a message and we'll get back to you as soon as possible.

Frequently Asked Questions

Products & Quality

How strong are your 3D printed products?

Are there visible layer lines on the prints?

What's the difference between PLA, PETG, and Resin?

Will 3D prints last outdoors?

Can I put 3D printed items in the dishwasher?

Are your products food-safe?

Ordering & Customization

Can I request custom colors?

Do you take custom design requests?

What file formats do you accept for custom work?

How do I choose the right material for my needs?

Can I get a sample before ordering?

Shipping & Delivery

How long does production take?

Do you ship internationally?

How much is shipping?

How are items packaged?

What if my order arrives damaged?

Payment & Pricing

What payment methods do you accept?

Why do different materials have different prices?

Do you offer discounts for bulk orders?

What's your refund policy?

Technical Questions

What printer do you use?

What layer height do you print at?

How accurate are your prints?

What infill percentage do you use?

Can you print flexible materials?

Care & Maintenance

How do I clean my 3D printed items?

Can 3D prints handle heat?

Will the colors fade over time?

How long will my 3D prints last?

Learn More

How 3D Printing Works

Filament Guide

Care Instructions

Still Have Questions?

Still Have Questions?